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FAQ: Missing or Miscast Parts

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The most frequent missing or miscast parts questions asked of Mierce Miniatures are shown to the right and answered below.

If you can't find an answer to your question, please feel free to contact us!

 

· i'm missing some parts! what do i do? ·
· what if i have some miscast parts? ·
· do i need to send any information to you? ·

I'm missing some parts! What do I do?

Let us know as soon as you can and we will replace anything missing immediately! It's that simple, because whilst mistakes do occur - we're only human - we are very keen to ensure those mistakes are rectified very quickly.

You can tell us whether you have any missing or miscast parts by e-mailing us, telephoning us or sending us a letter.

What if I have some miscast parts?

On the rare occasion (we hope) that you have received miscast or - indeed - broken parts, please let us know as soon as possible and, again, we will replace those parts as soon as possible. We take the quality of our miniatures very seriously!

You can tell us whether you have any missing or miscast parts by e-mailing us, telephoning us or sending us a letter.

Do I need to send any information to you?

Please make sure you give us the following information in your e-mail or letter:

- Your Name and complete mailing address. This is very important, so don't forget it!
- Your e-mail address
- Where you made the purchase if you did not buy it from ourselves
- A detailed description of the part that is missing or miscast. You can check which parts are missing by visiting its page on this very website, as a complete parts list is given.
- A photograph of the offending components. Please send us photographs of the offending components so that we can check which parts you need and what the miscast is so we can correct it for future castings.
- The 'Packed by' information (if there is any) included on a small slip of paper in the product container.

Once you've done that, we can help you out!

 

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Mierce Miniatures, the Mierce Miniatures logo, Darklands, the Darklands logo, BaneLegions, the BaneLegions logo, BaneLords, the BaneLords logo, BaneBeasts, the BaneBeasts logo are either ®, ™ or © Mierce Miniatures Ltd., 2012-2014.