home | news | missing parts
how to prepare resin miniatures
frequently asked questions
contact us

LOGIN

log in or register with us

register

·

log in

·

BROWSE

through our ranges

darklands

·

albainn

anglecynn

atalantes

brythoniaid

byzantii

érainn

fomorainn

fomoraic

friesians

infernii

jutes

kerusker

khthones

norse

visigoths

vras

ysians

sell-swords

special editions

half price infantry

last resin

components

·

darklands components

banelegions components

in stock miscast packs

advance order miscast packs

grab bags

component packs

monster components

banelegions

·

banelords

banebeasts

the blighted

templar's forge

·

bases

dice

tokens

templates

measuring

terrain

buildings

objectives

miercendise

hobby

·

vallejo

special

·

bestsellers

pre-orders

essentials

new releases

last few available

 

SEARCH

for items we stock

FAQ: Orders

«

 | 

faq

 | 

parts

 | 

discounts

 | 

refer a friend

 | 

orders

 | 

shipping

 | 

returns

 | 

privacy

 | 

conditions

 | 

»

The most frequent ordering questions asked of Mierce Miniatures are shown to the right and answered below.

If you can't find an answer to your question, please feel free to contact us!

 

· how do i order an item? ·
· can i add to an order? ·
· what forms of payment do you accept? ·
· what currency will my order be placed in? ·
· how secure is your payment processing? ·
· do you apply vat to my orders? ·
· what about postage costs? ·
· can i see my previous orders? ·
· what contact can i expect from you regarding my order? ·
· do manufacturer warranties apply? ·
· how do i know you are reliable? ·

How do i order an item?

It's very simple really - whenever you see the BUY button, click on it and this item will be placed into your virtual shopping basket, which you'll initially see on the right side panels. Once you've finished placing all the items you need in your basket, simply click the 'Checkout Now' link and follow the instructions!

Can I add to an order?

If you wish to add to an order that has not yet been dispatched, perhaps to save on postage costs, simply make another order and contact us, telling us the details of your previous order and to combine the new order with it. We'll happily refund the postage charge on the new order for you but please note, all refunds for this purpose will be made to your Moneyback to avoid bank charges. If you would like this refund made to your original payment method, we can do so but we must charge 10% of the refund amount to cover our bank charges.

What forms of payment do you accept?

You can pay for any of your items using the most popular credit and debit cards: VISA, VISA Delta, Mastercard, Switch (now Maestro) and Solo.

We do not accept PayPal at this time because it is so easily abusable; we can arrange it upon request if you purchase trackable delivery, if you have no other alternative. Simply contact us and we'll tell you how to do so.

What currency will my order be placed in?

Your order will be placed in British Pounds Sterling and your bank's exchange rate determines exactly how much your order will cost in your currency. You can of course view the cost of an item in two other currencies, US Dollar and Euro, by clicking the relevant flag under the basket, but this is for information purposes only and is only a rough calculation. Don't worry though, you will pay the correct price in Pounds Sterling!

How secure is your payment processing?

Online orders are extremely secure indeed - we do not hold your credit or debit card details on file and all transaction data is transmitted from your computer to the online payment service using 128 bit SSL encryption technology. This encryption ensures that your data remains confidential and cannot be interfered with whilst being transmitted over the internet. In short, you're as safe as possible!

Do you apply VAT to my orders?

If you live within the UK, all our prices are inclusive of VAT. Any confirmation e-mails you receive from us will reflect this, and will display the % rate used for each item. If you require our VAT number, this can be supplied on request.

What about postage costs?

Shipping is FREE, as long as you purchase items worth £100 or more if you're in the UK, or purchase items worth £200 or more if you're not in the UK. See the Shipping FAQ page for details!

Can i see my previous orders?

Yes! You can view all the orders you have placed on this website. Simply visit the My Orders page within your account.

What contact can i expect from you regarding my order?

We aim to keep you as informed as possible - there's nothing worse than having no contact with a faceless store telling you nothing about your orders!

Once you place your order and pay for it, we will send an e-mail notifying you of your order, your order number, when we expect to fulfil it and so on.

If we cannot fulfil that order immediately, due to out of stock items and so on, we will send a further e-mail notifying you of this and giving you an estimated time of arrival. If we have to split the order, sending items we have in stock and ordering items we do not have in stock, we will send an e-mail telling you which items we have sent and which we need to order.

We will also send another e-mail when your order has been dispatched.

Do manufacturer warranties apply?

Of course. If you have purchased any of our products and, after you've opened its spangly new box and checked the contents thoroughly, find that a part is either missing or has been miscast, let us know and we'll send you a replacement as soon as we can!

How do i know you are reliable?

It is always a worry for first-time buyers of any webstore, but we ask that you understand that Mierce Miniatures Ltd are an honest company that abides by all United Kingdom rules and regulations regarding distance selling. If you have any problems with our service we will do our utmost to correct the problem, and whilst on occasion mistakes may be made by our staff we do hope that you understand that we are human and we do have your best interests at heart!

 

BASKET

your basket is empty

FORUM

join in with the discussion!

MAILING LIST

subscribe your e-mail!

CURRENCY

for guidance only

£ GBP

€ EUR

$ USD

NEW RELEASES

week ending 


23rd March

·

albainn

murcunn, oghureach uhmaer

great cleaver casineg, prifcawrdraig of dugadw

·

brythoniaid

rach, two cleaver cawrdraig warrior

garadae, two cleaver pencawrdraig

·

érainn

fintan, mór bholgmór pig sticker

·

brythoniaid

grach, two cleaver tâncawrdraig

 ESSENTIALS 

for any wargamer 

·

continuous effect tokens

darklands continuous effect tokens set

   

«

more essentials



home | news | missing parts | how to prepare resin miniatures | frequently asked questions | contact us | basket

We accept the following debit and credit cards:

         

copyright © Mierce Miniatures Ltd., 2012-2014

website v1.0, © Mierce Miniatures Ltd

Mierce House, Carter Lane, Warsop Vale, Nottinghamshire, NG20 8XF, Angle-Land

Mierce Miniatures, the Mierce Miniatures logo, Darklands, the Darklands logo, BaneLegions, the BaneLegions logo, BaneLords, the BaneLords logo, BaneBeasts, the BaneBeasts logo are either ®, ™ or © Mierce Miniatures Ltd., 2012-2014.