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FAQ: Shipping

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The most frequent shipping questions asked of us here at Mierce Miniatures are shown to the right and answered below. The most important thing to remember is that if you do not purchase trackable delivery for your order, the package that is subsequently sent cannot be tracked!

If you can't find an answer to your question, please feel free to contact us, making sure - if it is about a specific order - to mention your order number.

 

· how much is shipping? ·
· when do you process my order? ·
· how long will my order take to reach me? ·
· which postal service do you use? ·
· what class of post do you use? ·
· what about international shipping? ·
· and import taxes? ·
· how well will you pack my order? ·
· can i get my order insured? ·
· what if i don't receive my order? ·
· what if my order is damaged? ·
· how many packages will be sent? ·

how much is shipping?

Shipping is totally free, if:

- You're in the United Kingdom, and as long as your order totals £100 or more.
- You're outside the United Kingdom, and your order totals £200 or more.

If your order does not qualify for free shipping, post charges per package are dependent on the country you live in:

UNITED KINGDOM

If your delivery address is within the United Kingdom (or within the Isle of Man or the Channel Islands), your post charges are as follows:

  • Royal Mail Second Class - minimum £3.00 to maximum £5.00, increasing by £0.20 for each £5 above £50
    Free if your order is worth £100 or more.
  • Royal Mail First Class - minimum £4.00 to maximum £6.00, increasing by £0.20 for each £5 above £50
  • Royal Mail First Class Signed For - minimum £5.00 to maximum £7.00, increasing by £0.20 for each £5 above £50
  • Royal Mail Special Delivery 1pm - minimum £10.00 to maximum £15.00, increasing by £0.50 for each £5 above £50

EUROPEAN UNION COUNTRIES

If your delivery address is within a country of the European Union (and this is strictly applied - Switzerland and Norway, for example, count as Rest of the World countries), your post charges are as follows:

  • Royal Mail Airmail - minimum £6.00 to maximum £14.00, increasing by £0.80 for each £10 above £100
    Free if your order is worth £200 or more.
  • Royal Mail International Tracked & Signed - minimum £13.00 to maximum £23.00, increasing by £1.00 for each £10 above £100
  • Royal Mail International Tracked - minimum £11.00 to maximum £18.00, increasing by £0.70 for each £10 above £100
  • Royal Mail International Signed - minimum £11.00 to maximum £18.00, increasing by £0.70 for each £10 above £100

UNITED STATES

If your delivery address is within the United States, your post charges are as follows:

  • Royal Mail Airmail - minimum £12.00 to maximum £24.00, increasing by £1.20 for each £10 above £100
    Free if your order is worth £200 or more.
  • Royal Mail International Tracked & Signed - minimum £20.00 to maximum £32.00, increasing by £1.20 for each £10 above £100
  • Royal Mail International Tracked - minimum £16.00 to maximum £26.00, increasing by £1.00 for each £10 above £100
  • Royal Mail International Signed - not applicable to the USA

REST OF THE WORLD

If your delivery address is outside the United Kingdom, the EU and the USA, your post charges are as follows:

  • Royal Mail Airmail - minimum £11.00 to maximum £22.00, increasing by £1.10 for each £10 above £100
    Free if your order is worth £200 or more.
  • Royal Mail International Tracked & Signed - minimum £18.00 to maximum £30.00, increasing by £1.20 for each £10 above £100
  • Royal Mail International Tracked - minimum £17.00 to maximum £28.00, increasing by £1.10 for each £10 above £100
  • Royal Mail International Signed - minimum £15.00 to maximum £28.00, increasing by £1.30 for each £10 above £100

Last updated: 1st September 2020

when do you process my order?

As soon as possible! Orders for webstore items (not Kickstarter items) placed before noon will usually be processed and (stock willing) sent out the same day; orders placed after noon will be processed and usually sent the day after. Quite obviously, we do not send items on weekends (we would like some time off!), so if you place your order between noon on Friday and before noon on Monday morning, it will be processed on Monday.

However, it is inevitable that - as we are a very small company - there will be some delays under certain circumstances and especially during promotions. Always feel free to contact us to ask where your order is!

Of course, if some items are in stock and some items out of stock, perhaps because of a pre-ordered item, we will generally split your order and send the items we have in stock immediately, and order the out of stock items the same day.

Whatever happens, we will keep you informed by e-mail as to what is happening with your order.

how long will my order take to reach me?

It is our experience that items sent within the UK will take 1-3 working days to reach their destinations. Items sent overseas will usually take 1-3 weeks to reach their destinations.

which postal service do you use?

We use Royal Mail for all our postage services worldwide. If you live outside the United Kingdom, upon entry into your country your packages are passed to your usual national postal service.

We prefer not to use Parcel Force or other couriers for larger packages as this generally costs a little more, and instead we split your order into two or more packages to ensure weight restrictions are complied with.

what class of post do you use?

Packages sent to destinations within the United Kingdom are sent using Royal Mail's second class service, unless the package is oversized or overweight, or of course if you request first class, recorded or special delivery.

what about international shipping?

We send international packages by Royal Mail Airmail, which is always First Class.

and import taxes?

If you live outside the UK or the European Union you may be subject to import taxes or customs duty. I'm afraid we are not responsible for any of these charges and we suggest you contact your local customs office to establish what charges, if any, you may be liable for. Please don't ask us to doctor the CN22 Customs Declaration sticker on your package - it's against the law to provide false information!

how well will you pack my order?

Your order will be packed as well as we can possibly do so; most items will be sent in a strong cardboard box specially designed to fit our stock, with books and publications sent in book parcels.

Of course, if the relative postal service wishes to stamp or crush your box, I'm afraid there is very little we can do about it - which is why we recommend you take out at least recorded delivery on your order!

can i get my order insured?

Yes. Please indicate which type of insurance you require on the relevant basket page before you pay for your order - the cost of insured delivery will be added to your total cost.

Due to a price increase by Royal Mail and because they are treated separately from standard airmail, we cannot offer reduced prices for overseas special delivery (International Tracked, International Signed and International Tracked & Signed).

Each type is only available to certain countries.

For more information about countries accepting the Royal Mail services we use, please visit the Royal Mail website.

what if i don't receive my order?

If you don't receive your items within fifteen working days of dispatch notification (or thirty working days if you live outside the United Kingdom) - i.e., the date mentioned on the Items Dispatched e-mail - and you haven't chosen trackable delivery, please let us know and we will organise replacement items immediately. This is totally free of charge but please note we cannot arrange a refund, only replacement items. It is our experience that very few packages actually go missing, however, and usually a quick call to your local post sorting office and/or customs office will magically produce a package that has been waiting for you.

Once you have contacted us regarding lost items and we have sent out replacements, we must ensure any further orders you place with us will be sent using trackable delivery. This will be automatically added to your shopping basket, with a choice of types - but you will have to pay for this extra cost of course.

If you have chosen to use recorded or insured delivery, please contact the Royal Mail through their website and find out what has happened to your item using the tracking number(s) we have given you on the Items Dispatched e-mail.

If you have never ordered from us before and the first package we have sent does not reach you, we will only organise replacements if you purchase trackable delivery.

what if my order is damaged?

Please return the damaged goods to us and we will organise replacement items as soon as we receive them. This will cost you nothing extra and is totally free of charge. We take a dim view of the post office stamping on your box and we'll hassle them rather than you having to!

how many packages will be sent?

That, of course, depends on the size of your order and its total weight. Because of size and weight restrictions placed upon us by the Royal Mail, large orders will be sent in separate boxes, and you will be notified of how many packages will be sent as you place your order. This of course filters through to insured delivery - the larger your order, the more insured delivery will be, because the amount of packages increases.

 

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