Shipping policy
Made to Order
We process orders as soon as possible, but as all of our miniatures are hand-crafted and made to order there could be a lead time of 1 to 2 weeks before your order is dispatched, sometimes longer depending on how much you have ordered. If you haven't ordered a lot, your order should be dispatched within a few working days.
As always, just contact us if you want more information on when we expect to send your order.
Any items with a stock value (such as books or tokens) will usually be processed and sent out within two working days, if they have been purchased in a separate order to miniatures.
Being a very small company, there will be some delays under certain circumstances and especially during promotions.
Always feel free to contact us to ask the status of your order!
Postal Services Used
We use Royal Mail and Evri for all our postage services worldwide. If you live outside the United Kingdom, if a package has been sent by Royal Mail, upon entry into your country your packages are passed to your usual national postal service.
Shipping is Free, if:
- You're in the United Kingdom, and as long as your order totals £100 or more.
- You're outside the United Kingdom, and your order totals £200 or more.
If your order does not qualify for free shipping, post charges per package are dependent on the country you live in:
UNITED KINGDOM
If your delivery address is within the United Kingdom (or within the Isle of Man or the Channel Islands), your post charges are as follows:
-
Royal Mail Second Class - £4.00
Free if your order is worth £100 or more - Royal Mail First Class - £5.00
- Royal Mail First Class Signed For - £6.00
- Royal Mail Special Delivery Next Day - £10
EUROPEAN COUNTRIES
If your delivery address is within Europe, your post charges are as follows:
Orders under £100
-
Evri Courier Standard - £7.99
Orders between £100 and £199.99
- Evri Courier Standard - £9.99
Orders over £200
- Evri Courier Standard - FREE
REST OF THE WORLD
If your delivery address is now within the United Kingdom or Europe, your post charges are as follows:
Orders under £100
- Evri Courier Standard - £9.99
Orders between £100 and £199.99
- Evri Courier Standard - £14.99
Orders over £200
- Evri Courier Standard - FREE
How Long will my Order Take to Reach me?
It is our experience that items sent within the UK will take 1-3 working days to reach their destinations. Items sent overseas will usually take 1-3 weeks to reach their destinations.
How Well will you Pack my Order?
Your order will be packed as well as we can possibly do so; most items will be sent in a strong cardboard box specially designed to fit our stock, with books and publications sent in book parcels.
Of course, if the relative postal service wishes to stamp or crush your box, I'm afraid there is very little we can do about it - which is why we recommend you take out at least recorded delivery on your order!
What if I don't receive my order?
If you don't receive your items within fifteen working days of dispatch notification (or thirty working days if you live outside the United Kingdom) - i.e., the date mentioned on the dispatch e-mail sent to you - and you haven't chosen trackable delivery, please let us know and we will organise replacement items immediately. This is totally free of charge but please note we cannot arrange a refund, only replacement items. It is our experience that very few packages actually go missing, however, and usually a quick call to your local post sorting office and/or customs office will magically produce a package that has been waiting for you.
Once you have contacted us regarding lost items and we have sent out replacements, we must ensure any further orders you place with us will be sent using trackable delivery. This will be automatically added to your shopping basket, with a choice of types - but you will have to pay for this extra cost of course.
If you have chosen to use recorded or insured delivery, please contact Royal Mail or Evri through their website and find out what has happened to your item using the tracking number(s) we have given you on the dispatch e-mail.
If you have never ordered from us before and the first package we have sent does not reach you, we will only organise replacements if you purchase trackable delivery.
What if my Order is Damaged?
Please return the damaged goods to us and we will organise replacement items as soon as we receive them. This will cost you nothing extra and is totally free of charge. We take a dim view of the post office stamping on your box and we'll hassle them rather than you having to!