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FAQ: Returns

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The most popular returns questions asked of Mierce Miniatures are shown to the right and answered below.

If you can't find an answer to your question, please feel free to contact us.

 

· can i return an order? ·
· how soon do i get a refund? ·
· what about the postage i paid? ·
· darklands base and dice amnesty ·

can i return an order?

Of course, as long as you return it within seven days of receiving the order and finding it unacceptable.

You can return any item to us and your items will be refunded for the full amount, as long as they are unopened (in the case of blister packs and boxes), unassembled and undamaged.

We will always refund your order to Moneyback unless you request otherwise; if you do request your order to be refunded to your original payment method, we must add an administration charge amounting to 10% of the refund amount, as banks do charge us for refunding.

how soon do i get a refund?

Your returned items will be refunded one day after we receive them, again, as long as they are unopened, unassembled and undamaged.

what about the postage i paid?

We cannot refund any postage you paid to return an item to us, and nor will we refund the postage you paid to send the item originally.

Darklands base and dice amnesty

An idea mooted originally by one of our customers, we know that some of you don't play Darklands and so don't need our Darklands round bases or Wulf D10 dice. This seems rather a waste in environmental terms, so we thought to offer you the chance to join in with our Darklands Base and D10 Dice Amnesty - basically meaning, if you send the bases and dice you don't use, want or need back to us we'll give you Moneyback on your account to spend on miniatures. How cool is that?!

Here's what we'll give you for each and every item you send:

  • D10 Die - £0.10
  • 30mm Darklands round base - £0.10
  • 40mm Darklands round base - £0.13
  • 50mm Darklands round base - £0.16
  • 60mm Darklands round base - £0.20
  • 80mm Darklands round base - £0.30
  • 100mm Darklands round base - £0.40
  • 120mm Darklands round base - £0.60

That may not seem like a lot, but if you've got hundreds of bases you don't need you'll get a fair amount on your Moneyback!

Terms and Conditions

Please note that there are some terms and conditions attached to sending these items back to us.

  • 1: Unmarked - All of the bases you send back must be unmarked and unblemished - i.e., you can't send back used bases with paint, glue or clay or gravel all over them.
  • 2: Undamaged - Needless to say, everything sent back must be undamaged!
  • 3: Send by Trackable Delivery - You don't have to, but we urge you to send your unwanted bases and dice to us via trackable delivery. That way you're ensured your package will arrive and there'll be no disappointments!
  • 4: Moneyback Only - We will only add Moneyback to your account in exchange for the unwanted items you send back to us, so do not ask us to send you cash or PayPal you, etc.
  • 5: Same or Following Day - As soon as we've received your package and your bases / dice are counted and verified, we'll send you an e-mail and add the Moneyback to your account!
  • 6: Shipping Costs - We won't compensate you for the cost of shipping the returned items to us.

Watch out for more offers in the future!

Return Address

Please send your unwanted Darklands bases and dice to the following address:



Mierce Miniatures Ltd.
Mierce House
Carter Lane
Warsop Vale
Nottinghamshire
NG20 8XF
United Kingdom



Additionally, ensure you include a note in your package telling us your full name and the username of your account on the Mierce Miniatures webstore. That saves any delays in getting back to you and adding your Moneyback!

 

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Mierce Miniatures, the Mierce Miniatures logo, Darklands, the Darklands logo, BaneLegions, the BaneLegions logo, BaneLords, the BaneLords logo, BaneBeasts, the BaneBeasts logo are either ®, ™ or © Mierce Miniatures Ltd., 2012-2014.